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Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day. The Manager, Technical Support for Leica Biosystems is responsible for day-to-day oversight of the North America Technical Support team supporting Core Histology/Staining instruments and Digital Pathology software/instrumentation. This position is part of the Service Operations team reporting to the Director Technical Support, North America located in Deer Park, IL, and will be ONSITE 5 times a week. At Leica Biosystems, our vision is to advance cancer diagnostics and improve lives. This role provides guidance and support for the frontline operations to the Technical Support team, while providing proxy support for the Director Technical Support, North America. The Manager works closely with the Service Coordination, Field Applications, Field Service and Technical Support - Level 2 teams to drive efficiencies and improved customer outcomes. If you thrive in a fast-paced, quick changing environment as the first line of defense to our customer and want to work to build a world-class Service organization-read on.
