We are hiring on behalf of one of our clients, a leading RegTech SaaS company serving enterprise customers across banking, fintech, and compliance sectors worldwide. Their solutions power mission-critical operations for highly regulated industries, and providing reliable, world-class support is a top priority. The Technical Support Manager will lead the customer support function, ensuring clients receive timely, effective, and high-quality assistance for technical and product-related issues. This role involves managing a team of support engineers, implementing scalable support processes, driving customer satisfaction, and working closely with product and engineering teams to resolve issues and improve product experience.