Technical Support Intern

Chobani • Twin Falls, ID

75d

About The Position

The Tech Support Internship will allow the successful candidate to enhance their real-life experiences and learn modern skills in the field they are studying. Our I.T. Team troubleshoot and resolve issues with desktop software and hardware, printers, networks, telephones/voice systems and other related equipment consistent with Chobani's IT standards leveraging KCS practices.

Requirements

• Pursuing or recently completed a degree in Computer Science, Information Technology, or a related field
• 0-2 years of related IT/tech systems experience
• Ability to work independently in a fast-paced environment
• Strong interpersonal skills, a team focus, and the ability to work in cross-functional teams
• Effectively prioritize and execute tasks conforming to shifting priorities, demands and timelines
• Must display a passion for the Chobani brand
• Must possess a strong work ethic, and be an enthusiastic team player

Responsibilities

• Provides excellent IT support to employees by fulfilling requests and troubleshooting intermediate issues both remotely and onsite
• Provides guidance to employees in a user-friendly, professional manner and may include one-on-one training as needed
• Resolves and addresses issues related to windows PC's, security authentication, Mac's, mobile devices, virus/malware removal
• Documents work performed in JIRA system using a prescriptive and detailed KCS methodology
• Makes recommendations to improve current troubleshooting approaches and request processes by documenting work using KCS methodology
• Proactively identifies and escalates issues based on observed trends to the team and members of management

Benefits

• Medical, dental, vision coverage
• Disability insurance
• Health savings account
• Flexible spending accounts
• Tuition reimbursement
• 401k match of 100% on up to 5% of eligible pay
• Fertility and childcare assistance
• 12 weeks of parental leave at full pay after six months of continuous employment
• Employee assistance program
• Fitness discounts
• Wellness reimbursement
• On-site gym access (certain locations)
• Monthly wellness newsletter
• Starting at 70 hours of paid time off
• 11 holidays
• Paid volunteer time off
• Military service leave

What This Job Offers

• Career Level: Intern
• Industry: Food Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees