Technical Support Intern (Undergraduate)

Ellucian•Reston, VA

About The Position

At Ellucian, an internship is more than just checking a box — it’s about learning by doing. Our award-winning internship program gives interns the opportunity to build real skills through hands-on experience, working alongside their teams on meaningful projects that support colleges and universities and ultimately impact students just like you. Throughout the program, you’ll contribute to meaningful projects, gain exposure to how teams collaborate, and explore your interests as you begin shaping what’s next in your career. You’ll be supported by your manager, dedicated project guides, and a structured mentorship program, as well as a broader intern community designed to help you learn and grow. Additionally, you will participate in executive Q&A sessions and “day-in-the-life” conversations with intern alumni & leaders across our organization, offering insights into career paths at Ellucian — many of which began through this very program. Our full-time internship program will run from May 18, 2026 – August 7, 2026. Apply Now to experience what it’s like to live the #ellucianlife. 2023 Vault Rankings #1 Tech & Engineering #2 Overall Internship Program #3 Racial & Ethnic Diversity #1 Software Engineering & Development #1 Sales, Marketing, & Communications #4 LGBTQ+ Diversity #5 Quality of Life Job Overview An IT Support Technician Intern specializes in troubleshooting technical issues for end users. These issues could be either hardware or software related, and it’s the IT Support Technician’s job to diagnose where the problem is and implement a solution for the user. A successful IT Support Technician will be comfortable communicating with users and educating them on systems and services. An IT Support Technician Intern will be able to identify opportunities for improvement in services and technology and work with the team to implement those improvements.

Requirements

Knowledge in the Windows OS and core desktop software configuration
Technical skills designing, documenting, and implementing projects
Ability to triage systems down situations
Solid understanding on mobile devices (iPhone, Android)
Understanding of MacOS, iOS configurations and support
Understanding of the product flow patch management, software distribution/deployment, and imaging technologies (such as IBM BigFix and Omnissa Workspace One)
Knowledge of end user applications and hardware including:
Microsoft Office, Crowdstrike AV, Cloud based storage platforms, Zoom Video

Responsibilities

Provide support to all Ellucian employees and serve as the escalation point of contact to the help desk and Tier 2 teams.
Expertise with the following: Windows and Mac Operating Systems, Office Suite, Networking, Video Conferencing software, and Audio.
Maintains awareness of new and emerging technologies and products provided by IT. Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages.
Communicate maintenance schedules, operational issues and impacts to IT management and business users.
Encourage communication of innovative ideas, solutions, suggestions, and problems.
Provide feedback regarding IT methodologies, standards, and industry leading practices.
Research and implement tools and technology that will enhance the way we provide services to our employees.
Ensures timely resolution/referral of employee’s problems by documenting the impact to the employee and by assigning an appropriate priority and resolution goal.
Facilities support, including Audiovisual systems