Technical Support Intern - IT (part-time)

Info Tech-posted 7 months ago
Part-time • Intern
Gainesville, FL
Personal and Laundry Services
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Infotech is seeking a part-time Technical Support Intern for the Summer and Fall 2025 semesters to focus on investigating and resolving software and hardware problems for Infotech employees. As a member of our collaborative Infrastructure Services team, you will provide technical support, installation and configuration of operating systems as well as application software, testing, troubleshooting and documentation. You will solve technology challenges while maintaining a high degree of patience and customer service when working with technical and non-technical users. We treat and service everyone as our customer and expect 5 star ratings at minimum.

  • Answer, evaluate, and prioritize customer requests for assistance from Infotech employees experiencing problems with hardware, software, networking, and other computer-related technologies in a timely manner.
  • Log and track issues in the IT Service Desk.
  • Maintain IT asset system records and technical documentation.
  • Deploy computers, software, and peripheral equipment for individual employees, shared office spaces and/or large company events.
  • Unpack, inspect and add new equipment to the IT asset system.
  • Assist with asset disposal and equipment inventory.
  • You must be a current student pursuing a degree in information technology, information services, computer engineering, or a related field.
  • You must be able to commute to office headquarters in Gainesville, FL at least three days a week.
  • Prior experience in a technical support, IT support, or help desk position.
  • Strong communication and customer service skills.
  • Experience with Help Desk Tools, such as Jira Service Management.
  • A knack for multi-tasking on several projects while maintaining a positive attitude.
  • Work-life flexibility.
  • Collaborative and relaxed environment.
  • Opportunity to work in a state of the art facility.
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