Technical Support Gunsmith

CZ-USA • Kansas City, KS

5d

About The Position

Job Purpose: Provide technical support to customers regarding firearm-related issues via telephone and email. Perform firearm repairs and replacements in accordance with company policies and procedures. Collaborate with the Technical Support & Gunsmithing Manager to support the achievement of departmental goals and objectives.

Requirements

• Must have 3-5 years of in-depth Gunsmithing and/or machining experience
• Basic knowledge of reloading techniques and ballistics principles
• Ability to successfully complete basic proficiency tests in milling, lathe operation, and welding as required by management
• Strong interpersonal skills; friendly, approachable, motivated, with a strong work ethic and integrity
• Ability to multi-task, manage time effectively, and prioritize responsibilities
• Strong critical thinking and problem-solving abilities
• Must understand firearm cycle of operations
• Comprehensive understanding of CZ-USA’s products and applications
• Strong proficiency in Microsoft Office Suite, including Outlook, Word, and Excel
• Effective use of electronic communication tools (email, phone systems, etc.)
• Fluent in spoken and written English
• Must be able to work 8 hours daily, 5 days weekly, Monday through Friday
• Willingness to work overtime as needed to support operational demands
• Must be at least 18 years old
• Ability to legally possess firearms under applicable laws
• Must know basic firearms safety
• Ability to pass a criminal background test and drug test

Nice To Haves

• Prior experience in customer service, preferably in a technical or retail setting
• Hands-on experience as a Gunsmith in a retail or customer-facing environment
• Associate degree in Gunsmithing from a state-accredited institution, or equivalent practical experience in lieu of formal education
• Active participation in shooting sports or reloading, either as a hobby or trade

Responsibilities

• Provide timely, courteous and efficient customer service, including handling warranty claims and inquiries via phone and email, and collaborating with product experts to resolve issues
• Repair firearms to factory specifications using hand tools and machinery, including grinders, drills, rotary tools, disk sanders and other types of equipment
• Demonstrated proficiency in utilizing company-specific software systems to manage tasks
• Install firearm components using screws and hand tools; such as metallic or optical sights, pistol grips, recoil pads, and decorative parts of firearms
• Operate equipment to grind, polish, and fit metal parts
• Skilled in reviewing product specifications across catalogs and websites to identify errors and assess potential performance issues
• Perform basic to complex-level wood and metal work to support firearm maintenance
• Demonstrated ability to safely operate and discharge firearms in controlled environments to replicate scenarios and identify mechanical or operational issues
• Maintain comprehensive knowledge of the CZ-USA product line, serving as a subject matter expert for designated product categories
• Maintain comprehensive knowledge of CZ-USA products, including materials, coatings, finishes, and styles, with a strong understanding of wood, plastic, and metal applications
• Collaborate with Customer Service and product specialists to effectively resolve customer issues
• Identify, document, and report product issues, changes and new technical information; communicate effectively with internal teams and supervisors
• Provide training and mentorship to Firearms Technicians and Gunsmiths
• Provide cross-functional support by assisting department colleagues as needed and responding to inquiries from other departments related to product expertise
• Perform routine machine cleaning and maintenance; maintain a clean and organized work area
• Safely handle and apply chemicals including solvent tanks, Ultrasonic Snail / Lead
• Promptly communicate issues or concerns to supervisory personnel
• Accurately complete and maintain all required paperwork and records in a timely manner
• Participate in ongoing learning through educational opportunities and professional publications
• Maintain regular and punctual attendance to support workflow continuity
• Adhere to all company policies and procedures
• Perform other duties as assigned by supervisor or manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree