Technical Support Generalist

Ampcus • New York, NY

119d

About The Position

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. The Technical Support (Generalist) is responsible for providing technical support and setup for OATS staff, programs, and a network of training centers throughout New York City.

Requirements

• Excellent customer service, professionalism, problem solving ability, and critical-thinking skills in a fast-paced work environment.
• A professional demeanor and a high level of patience.
• Previous experience as a help desk technician or equivalent.
• Familiarity with Windows, MacOS, iOS and Android operating systems.
• Technical proficiency installing, configuring and troubleshooting computers, mobile devices, and software applications.
• Ability to independently research and resolve technical issues.

Nice To Haves

• Prior experience with Salesforce.
• Experience with Mobile Iron or other MDM software.
• Experience with computer lab installs.

Responsibilities

• Maintain and support network of computer labs throughout NYC.
• Visit partner locations to install new equipment in computer labs of 15 units or less.
• Perform upgrades and check for unreported issues.
• Travel throughout all five NYC boroughs as required.
• Support mobile devices such as iPads and Chromebooks in addition to desktop PCs.
• Support conferencing and A/V systems at OATS offices.
• Assist with pulling data exports and data entry from/to systems including Salesforce CRM and Smartsheet.
• Track assets and work orders in Salesforce.
• Assist with general staff tech inquiries as needed, including providing remote support for staff located in other cities.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services