Bose Professional is seeking a highly capable and results-driven leader to head our Technical Support and Repair Operations, with additional responsibility for Quality and Manufacturing Engineering functions. This role is critical to delivering a world-class customer experience by ensuring fast, effective, and reliable technical support, diagnostics, and repair services across global markets. You will lead a geographically distributed, cross-functional team that supports field operations, technical customer service, repair logistics, and post-sale quality analytics. The ideal candidate will be a proven people leader with a passion for solving problems, developing talent, and driving continuous improvement across diverse global teams. You will also collaborate closely with product development, manufacturing, and quality teams to enhance repairability, serviceability, and field performance.