We are a fast-growing SaaS company selling a wide, and configurable product to associations & non-profits. Our state-of-the-art microservices architecture means we deploy to production 20+ times per day. We are hiring a Technical Support Engineer who will be focused on responding to technical inquiries about our software, along with providing training and support to our customers. The role’s primary focus will be managing support requests to ensure product adoption. When our customers reach out, this person will be responsible for assessing their support ticket to determine if it is a defect, configuration issue, feature request, or training need. The Technical Support Engineer will work closely with the services and engineering teams to understand customers’ needs and ensure the software supports their business processes. The Technical Support Engineer’s goal is to invoke a positive customer experience by accurately diagnosing and quickly resolving their issues ensuring the proper use and adoption of the product. The ideal candidate has experience managing support requests in a non-scripted environment while providing step-by-step instructional documentation to customers. There are growth opportunities for this role! Typically after 6-12 months, technical support engineers can move into other areas of the organization, including Product Management, QA, Sales Engineering, and Software Implementation. If you’re looking to start your career, this is the place.