Qualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world's leading brands-including Crunchbase, Asana, Box, and Grubhub-choose Qualified to increase lead conversions, generate more meetings, and improve efficiency within their inbound pipeline motion. We're seeking a highly skilled, proactive Technical Support Engineer to join our dynamic Support team. This pivotal role blends deep technical expertise with a passion for customer success, tackling complex escalated issues, and significantly improving product reliability and user experience. Beyond traditional support, you'll innovate by designing and building AI agents and writing code using our proprietary AI framework to revolutionize customer support. If you thrive on problem-solving, enjoy coding, and are excited by integrating cutting-edge AI, this role is for you.