Technical Support Engineer

Adyen • Chicago, IL

72d • $80,000 - $105,000

About The Position

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. As a Technical Support Engineer, you will operate as a first interface with Adyen’s merchants across the globe. Your work will have a direct impact on our merchant’s ability to take payments and further grow their business. Our team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants as our internal teams.

Requirements

• Strong written and verbal communication skills in English.
• Innovative with strong problem-solving capabilities.
• Ability to adapt to new processes and procedures quickly.
• Affinity with internet technologies and knowledge of technical processes (think SQL / HTML / JavaScript / PHP / Java / Scripting).
• Self-driven, flexible, and able to maintain high levels of productivity with minimal supervision.
• Previous exposure to environments rich in uncertainty.
• Ability to make quick informed decisions under pressure and prioritize appropriately.

Nice To Haves

• STEM degree preferred but not required.

Responsibilities

• Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices.
• Responsible for the merchants’ full lifecycle (integration, expansion and operational excellence).
• Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants.
• Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues.

Benefits

• Annual base salary range of $80,000 - $105,000.
• Office-first company valuing in-person collaboration.
• Full-time position with occasional holiday and/or weekend work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees