Technical Support Engineer

Intelliswift • Phoenix, AZ

77d

About The Position

The Technical Support Engineer will be responsible for identifying and diagnosing bugs within the product. This role requires a strong engineering mindset to reproduce issues effectively and provide clear, concise bug reports. The engineer will also conduct exploratory testing to ensure the product feels intuitive and user-friendly, while also identifying any linguistic issues in the UI text. Additionally, the engineer will troubleshoot reported bugs, verify reproduction steps, and prioritize fixes accordingly. Monitoring and escalating aging bugs will also be a key responsibility of this position.

Responsibilities

• Find bugs and apply engineering rigor to reproduce and diagnose those bugs
• Write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively
• Conduct exploratory tests to check if the product feels native and report linguistic bugs where UI text is hard to understand
• Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes
• Monitor and escalate aging bugs

What This Job Offers

• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 1,001-5,000 employees