Technical Support Engineer

Zurich Insurance • Schaumburg, IL

127d • $53,400 - $87,500 • Remote

About The Position

Zurich North America is seeking a Technical Support Engineer to join the Information Technology Services group working from the Schaumburg, IL North America HQ.

Requirements

• Bachelors Degree and 3 or more years of experience in the Desktop Support area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Desktop Support area.

Nice To Haves

• Strong problem-solving analytical skills.
• Able to develop and drive initiatives with minimal oversight or guidance.
• Excellent written and verbal communication and presentation skills.
• Experience in desktop technical support Incident resolution.
• Experience in tools like ServiceNow, Active Directory.
• Experience in hardware troubleshooting.
• Knowledge of Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools.
• Tech savvy possesses a natural curiosity, problem solving and strong analytical skills.
• Experience in asset lease deployment coordination.
• Experience in DEX (Digital employee experience) analysis.
• Knowledge of Windows 10/11.

Responsibilities

• Deskside and remote technical support.
• Ticket management within ServiceNow.
• PC deployment and setup.
• Troubleshooting complex IT issues.
• Collaborating and knowledge sharing with a remote team.

Benefits

• Comprehensive employee benefits package for employees and eligible dependents.
• Competitive compensation.
• Short-term incentive bonuses and merit increases.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree