Technical Support Engineer

Paper Thin • Quincy, MA

327d

About The Position

Innovative and growing Quincy, MA-based Web Content Management software vendor PaperThin Inc. (www.paperthin.com) is looking for an experienced, web-centric, results-oriented Technical Support Engineer to provide front line support for the company's flagship product, CommonSpot and help manage our CommonSpot Cloud infrastructure at Amazon. Success in this position requires the ability to organize and manage multiple tasks simultaneously, excellent verbal and written communication skills, and a solid grasp of Web and server technology. Familiarity with content management systems, web development, SaaS, and Cloud services are a significant plus.

Requirements

• BA or BS degree in Computer Science or related field. Equivalent technical experience in lieu of degree considered.
• 2 - 5 years' experience in technical support of Web based applications
• Professional experience in Web software development languages such as ColdFusion/PHP, JavaScript, AJAX, CSS, HTML, XML, RSS
• Comfortable with database technology in MS SQL Server, Oracle, and MySQL
• Systems administration of Linux servers
• Have excellent problem solving skills in a fast-paced technical environment
• Is self-motivated and able to thrive in a results-oriented environment
• Pays attention to detail
• Possess excellent verbal and written communication skills
• Is a high-energy, well organized, hands-on team player with a winning proactive attitude

Responsibilities

• Deliver timely and high quality customer support
• Record all information about customer questions and problems in our internal incident tracking system and follow through to resolution
• Answer technical questions related to the use of the software, and troubleshoot performance and operating problems
• Interact with the company's development team to resolve software bugs and escalated support incidents
• Provide assistance in the installation of company software and conduct remote system troubleshooting as needed
• Provide installation, maintenance and upgrade support for the company's cloud computing offerings
• Provide internal desktop and network support to company staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees