Technical Support Engineer Portland, ME (Onsite)
About The Position
Technical Support Engineer – Portland, ME (Mostly Onsite) Location: Portland, Maine Work Type: Full-Time Onsite: ~85% onsite, ~10% office, ~5% remote Join Netsurit, ranked #305 on Inc. 5000 Americas Fastest-Growing Private Companies and a 2024 Global MSP501 Top 500 Managed Service Provider! Be part of a team thats shaping the future of AI-powered IT solutions. What You will Do: Design and implement projects based on client requirements and scope Perform infrastructure security analysis and reporting Create client documentation and policy design Manage incidents, problems, and service requests using ITIL best practices Apply Change Management where necessary Deliver technical workshops and mentor junior team members Stay ahead of emerging technologies and AI-driven solutions
Requirements
- 6+ years in a similar role (Technical support)
- Formal IT qualifications (Microsoft role-based certifications preferred)
- Hands-on experience with Microsoft technologies: Office 365, Microsoft 365, Azure, Hyper-V / VMware
- Strong knowledge of TCP/IP networking, VLANs, firewalls, managed switches, and routers
- Solid understanding of network security, malware/ransomware prevention
- Familiarity with ITIL Framework and ITSM systems
- Minimum 1-year onsite experience at a client location
- Passion for IT, strong problem-solving skills, and eagerness to learn and grow
Nice To Haves
- Experience with AI technologies (Microsoft Copilot, Azure AI, ML models)
- Project leadership and client consulting experience
Responsibilities
- Design and implement projects based on client requirements and scope
- Perform infrastructure security analysis and reporting
- Create client documentation and policy design
- Manage incidents, problems, and service requests using ITIL best practices
- Apply Change Management where necessary
- Deliver technical workshops and mentor junior team members
- Stay ahead of emerging technologies and AI-driven solutions
Benefits
- Work with award-winning, fast-growing global MSP
- Collaborate with a team that values your ideas and expertise
- Professional growth through certifications and skill development
- Competitive compensation and benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
