Technical Support Engineer - Largo, FL

Hubbell Incorporated

About The Position

The Technical Support Engineer is responsible for providing product and application support and in some cases, on-site support to customers that have field issues with Beckwith Electric products. These products include LTC controls, regulator controls, capacitor controls, recloser controls, feeder, transformer and generation protection as well as inter-tie protection and bus transfer systems. #LI-KR1 A Day In The LifeESSENTIAL DUTIES AND RESPONSIBILITIES include the following, other duties may be assigned: Investigate and troubleshoot specific customer application or product problems and propose solutions and changes that may be required for satisfactory resolution. Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems Assist product management personnel with preparing complex quotations and sales orders for Controls. Review and verify customer’s control settings for application and calculation accuracy. Provide input to improve product and application documentation for customers. Assist product management team in collecting customer specifications for potential new product offerings and enhancements to existing products and systems. Assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance by the customer. Provide training to company employees, sales representatives and customers. May represent the company at national and regional trade associations, conferences and exhibitions. Overnight travel may be required. Comply with all work rules, including but not limited to, the Company's safety and attendance policies. What will help you thrive in this role?EDUCATION and/or EXPERIENCE

Requirements

Bachelor’s degree in electrical engineering or Electronics.
3+ years of Electric Power Industry or other related experience.
Strong fundamental grasp of the Electric power Industry in the protection and control area including communications with SCADA.
Proven success in the product application support.
Strategic vision with practical approach to meet goals
Strong written and verbal communications skills are required
Ability to use protective relay test sets.
Ability to use SCADA Communication test sets for MODBUS, DNP 3.0, and IEC-61850.
Ability to use Sales Force and other software packages to document customer conversations.

Responsibilities

Investigate and troubleshoot specific customer application or product problems and propose solutions and changes that may be required for satisfactory resolution.
Review specifications, plans and other customer documents to assure proper application and operation of the company's products and systems
Assist product management personnel with preparing complex quotations and sales orders for Controls.
Review and verify customer’s control settings for application and calculation accuracy.
Provide input to improve product and application documentation for customers.
Assist product management team in collecting customer specifications for potential new product offerings and enhancements to existing products and systems.
Assist the sales force with the preparation and conducting of technical presentations and demonstrations to gain acceptance by the customer.
Provide training to company employees, sales representatives and customers.
May represent the company at national and regional trade associations, conferences and exhibitions.
Comply with all work rules, including but not limited to, the Company's safety and attendance policies.