Technical Support Engineer

True North Classical Academy•Miami, FL

About The Position

True North Classical Academies is seeking a Technical Support Engineer to join our IT team and ensure our campuses are supported with excellence in all areas of technology. About True North True North Classical Academy is a growing network of high-performing classical liberal arts charter schools, consistently recognized among the top academic institutions in Florida. As tuition-free public charter schools, our mission is to educate the hearts, minds, and souls of our scholars in the pursuit of wisdom and virtue. Our students study the Great Books, immerse themselves in the beauty of the fine arts, explore math and science deeply, and compete on state-ranked athletic teams. True North educators serve as mentors and role models, cultivating a love of learning and character development. In 2024–25, True North was ranked the highest-performing charter network in Florida. Our flagship K–12 campus received the U.S. Department of Education’s Blue Ribbon School of Excellence award. These distinctions reflect the dedication of our outstanding faculty and staff. We invest in their growth through world-class professional development, nationally renowned scholars, and a culture that supports excellence and community. Position Overview The Helpdesk Network Administrator will lead day-to-day IT support operations across multiple True North campuses, maintain the health of our network, and provide responsive service to faculty and staff. This role requires hands-on technical expertise in Google Workspace administration, network support, and device management, combined with strong customer service skills to support a mission-driven school environment.

Requirements

5–8 years of IT support with at least 3 years in a helpdesk/network administrator role.
Google Workspace Admin Console (user provisioning, groups, security settings).
Chromebook and MacBook management.
Networking (DNS, DHCP, VPN, firewalls, wireless APs).
Device management (MDM solutions such as Mosyle, Jamf, or equivalent).
Knowledge of Windows 10/11 and Mac OS environments.
Basic scripting or automation (Bash, PowerShell, or Python preferred).
Excellent troubleshooting and documentation skills.
Strong communication and customer service mindset.
Associate or Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience).

Nice To Haves

Google Workspace Administrator Certification strongly preferred.
Additional certifications (CompTIA A+, Network+, or equivalent) a plus.

Responsibilities

Manage and respond to daily helpdesk tickets, providing Tier 1/2/3 support for staff across multiple campuses.
Administer and support Google Workspace for Education (user accounts, groups, email, Drive, Classroom).
Configure and manage Chromebooks and Windows devices using Google Admin Console and endpoint management tools.
Administer school systems such as paging, cameras, and gate access.
Support operations in technology aspects of the state testing process.
Administer network services (DNS, DHCP, TCP/IP, VPN, wireless infrastructure) to ensure reliable connectivity.
Implement and monitor security policies, ensuring compliance with FERPA and other school technology standards.
Support and troubleshoot Google Meet, Zoom, and classroom AV technologies.
Maintain IT documentation, SOPs, and provide end-user training as needed.
Collaborate with leadership on IT projects, including system rollouts, device refreshes, and cloud integrations.