Technical Support Engineer

Hercules • San Francisco, CA

17h • $80,000 - $175,000 • Hybrid

About The Position

We are looking for a technical support engineer to support our 100k+ users build and scale amazing apps on Hercules What will you do? You will support our 100k+ users on architecting, building, and scaling their Hercules apps through emails, calls, public forums, site visits, and other communities directly impact our product roadmap by providing insights to our product and engineering team automate answers to the most common questions run 1000s of experiments to make our agent cheaper, faster, and more accurate build Hercules apps yourself to help test interact with Hercules’ core codebase and AI agent prompt AI to fix bugs and ship new features

Requirements

• top 1% communication: clear, simple, readable, well-structured, audience-specific, goal-focused, actionable, concise, medium specific
• experience with Typescript, React, and Git containers
• experience working in a customer facing role (product, support, sales, customer success, product)
• experience with shippings apps, websites, or other products

Responsibilities

• support our 100k+ users on architecting, building, and scaling their Hercules apps through emails, calls, public forums, site visits, and other communities
• directly impact our product roadmap by providing insights to our product and engineering team
• automate answers to the most common questions
• run 1000s of experiments to make our agent cheaper, faster, and more accurate
• build Hercules apps yourself to help test
• interact with Hercules’ core codebase and AI agent
• prompt AI to fix bugs and ship new features

Benefits

• Healthcare, vision, and dental
• Use whatever AI productivity tools you’d like
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office
• We guarantee you will do the best work of your career here

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed