Technical Support Engineer
About The Position
As a Technical Support Engineer, you will be on the front lines helping customers resolve technical issues and operate more efficiently. You will play a critical role in ensuring successful outcomes for our users while strengthening the reliability of our platform and workflows. This role is a launchpad for broader opportunities across NexHealth. You will gain cross-functional exposure by collaborating with Product, Engineering, Account Management, and Onboarding, building the skills needed for long-term growth and future leadership within Customer Success. Our team thrives on solving complex problems with creativity and precision. We embrace tough challenges, leverage cutting-edge AI tools to support customers and streamline internal workflows, and operate with a team sport mindset. Everyone helps each other succeed. As experts on our platform, we serve as strategic consultants for our customers and advise on best practices that improve their business operations.
Requirements
- A strong analytical mindset and passion for solving complex problems creatively
- 3+ years of professional experience; technical experience is a plus
- A desire to contribute within a fast-paced, high-growth startup environment
- Excellent verbal and written communication skills with strong attention to detail
- BS degree (or equivalent experience)
Responsibilities
- Engage directly with customers via phone, email, and chat to understand and resolve technical inquiries
- Troubleshoot real-time issues and provide creative product solutions for dental workflows
- Guide customers step-by-step to configure and maximize value from our SaaS platform
- Deliver ad-hoc training sessions to support product adoption and operational efficiency
- Act as a consultant to customers by recommending best practices that improve their business operations
- Partner with internal teams (Product, Engineering, Account Management, Onboarding) to escalate issues, share insights, and improve platform quality
- Contribute to a collaborative culture built on shared problem-solving, continuous learning, and collective success
Benefits
- Full Medical, Dental, and Vision (up to 100% covered)
- 401K and commuter benefits
- Flexible PTO
- High-impact work that directly improves the healthcare experience for millions
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
101-250 employees
