Technical Support Engineer

Miter•New York, NY

9d•Hybrid

About The Position

At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2022, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. As Miter’s product grows in depth and complexity, we need a strong technical escalation layer to support our customers without slowing down engineering. This role sits between Support and Product Engineering, owning complex investigations, reducing recurring issues, and turning customer pain into better product, tooling, and workflows. You’ll work closely with Support Specialists, Product Engineering, and Solutions Engineering in a fast-paced environment where clear thinking, strong ownership, and collaboration matter.

Requirements

Experience supporting complex SaaS products in a technical support or support engineering role
Strong debugging skills, including working with JSON and reading error logs
Some basic scripting experience
Ability to communicate clearly and calmly with customers and internal teams
Proven ownership mindset and comfort operating in ambiguity
Collaborative approach to working across Support, Engineering, Launch, and Sales

Responsibilities

Own and resolve complex technical customer issues end-to-end
Serve as the technical escalation point for the Support team
Diagnose root causes and implement fixes, configurations, or mitigations
Partner with Product Engineering to surface trends and influence roadmap decisions
Build lightweight internal tools, automations, and documentation that reduce manual work and deflect future issues

Benefits

Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages.
Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs.
401(k) Retirement Plan: Company-matched contributions to help you plan for your future.
Unlimited PTO: Take the time you need to recharge and be your best self.
Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.
Learning & Development: We offer every employee an annual educational allowance to explore external professional development.
Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs.
Community: Multiple company-wide and team-specific offsites per year.

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