Technical Support Engineer

iManage•Chicago, IL

3h•$54,000 - $82,000•Hybrid

About The Position

We offer a flexible working policy that supports a healthy balance between personal and professional well-being. This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance. Being a Technical Support Engineer at iManage means… You’re passionate about problem-solving and taking ownership of your work. You will be utilizing your technical skills to help analyze and resolve some of the complex challenges our clients are facing, you will work with our internal teams to help ensure our client’s success, and you will learn what it takes to #BeTheGuide across our products. You’re about to embark on your journey with iManage. You will learn all about our clients, our products, and how we are on a mission to #MakeKnowledgeWork across the globe. You will be joining a collaborative team that supports your growth and wants to see you progress your career. One of our leaders, Director of our Cloud Support team (John Conrad), said it best: An iManage Support Engineer is well positioned to build deep technical subject matter expertise in the iManage platform along with knowledge of business processes and customer lifecycle through integration with our Engineering, Cloud Operations, Customer Success, Product Management, and iManage partner ecosystem.

Requirements

A Bachelor’s degree in Computer Science or Information Technology
An advanced Knowledge of mobile connectivity solutions including Apple iOS application
The proven ability of TCP/IP networking concepts and configuration, with the ability to troubleshoot the system, connectivity issues
A working knowledge of SQL database technologies
Knowledge of web technologies such as Microsoft IIS and Apache Tomcat, XML, HTML, JavaScript and /or VB Script
MCSE, MCP or MCSA certification

Responsibilities

Analyzing, diagnosing, and resolving software and configuration issues in complex multi-tiered application environments
Developing and maintaining a deep technical knowledge of our iManage product suite
Effectively collaborating with customer engineers and system integrators to support complex system deployment projects
Maintaining a deep technical knowledge of Microsoft Windows Servers, networking, relational databases, mobile smart devices, Microsoft desktop software, and web technologies
Developing, documenting, and publishing best practice methods, technical white papers, blogs, and solutions
Proactively assisting customers and internal teams to avoid or reduce problem occurrence

Benefits

Be a part of a dynamic team environment that recognizes the hard work you put in with competitive base salary and performance related bonuses
Collaborate across multiple teams in the organization and get to learn from one another in all aspects of your role
Focus on meaningful work and be able to solve complex, real world issues utilizing the latest technologies and protocols
Own your learning and growth within our career development support framework plus, access a huge range online learning library
Receive competitive benefits that include: attractive salary based on market data, health/vision/dental/life insurance, 401k matching, performance bonuses, flexible working environment, generous PTO, unlimited sick days and so much more!
Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.
Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.
Rewarding me with an annual performance-based bonus.
Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits.
Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.
Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more.