Technical Support Engineer

Putzmeister•Sturtevant, WI

About The Position

Putzmeister is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. When you join our team, you're not just taking a job — you're becoming part of a global legacy that builds the future, one pour at a time. Summary: Acts as the liaison between customers, dealers, CSG personnel, and the relevant staff at Putzmeister America, Inc. (PMA) and other Putzmeister locations to enhance customer satisfaction, improve product performance, and increase market acceptance of our products. This role collaborates closely with Engineering, Manufacturing, and Purchasing to help resolve product issues and provide technical service information.

Requirements

Strong problem-solving skills adaptable to a manufacturing environment.
Self-motivated individual able to work effectively both independently and in team settings.
Ability to read and interpret documents such as engineering drawings, safety rules, operating and maintenance instructions, and procedure manuals.
Able to write clear and meaningful routine reports and correspondence.
Can effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to work with mathematical concepts such as probability, statistical inference, and the fundamentals of plane and solid geometry, trigonometry, fractions, percentages, ratios, and proportions in practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret a wide variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Proficient in Microsoft suite
Bachelor of Science Degree in a related discipline (Electrical, Mechanical, Hydraulic, or Welding) is preferred, or an Associate's Degree in a related discipline or equivalent relevant experience.

Nice To Haves

Knowledge of SAP and CAD is a plus.

Responsibilities

Responds to customer requests for technical support via verbal, written, and in-person communication.
Develops and issues detailed structural repair procedures for use when addressing structural issues.
Obtains component failure analysis from PM-Germany and/or key suppliers relative to warranty returns.
Assists in the development and execution of PMA boom inspection training and welding certification programs.
Provides a report of specific product problem information to the appropriate individuals in the PMA and PM-Germany Engineering and CSG departments.
Visits dealers and customers to gather information that can be used to identify the root cause of product failures and apply that knowledge to help develop problem resolutions.
Develops Service Information Bulletins notifying dealers and customers of upcoming product updates and improvements.
Issues Service Information Letters based on technical information developed at PMA and information received from PM- Germany.
Keeps well-informed on new engineering developments that are of interest to the Customer Support Group, dealers, and customers.
Provides Field Service and Technical Support representatives with technical information on product issues that are under investigation.
Ensures that the work area is orderly, clean, and safe on a daily basis.
Maintains Putzmeister America’s high standards of quality.
Expect to travel domestically less than 30% of the time.
Specific safety training is required for new and current employees.
Performs additional duties as assigned or directed.