NDA, AI-native GRC | Technical Support Engineer

SD Solutions

About The Position

On behalf of NDA, AI-native GRC, SD Solutions is looking for a talented Technical Support Engineer. SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer. This position will bridge the gap between our Israel and U.S. teams, ensuring continuous ticket coverage and operational continuity across regions. The role is crucial for maintaining service quality during the overlap between Friday morning (Israel time) and late evening hours (U.S. time). About the company: NDA, AI-native GRC is an AI-native enterprise governance, risk and compliance (GRC) platform that uses structured data and AI to automate and continuously monitor compliance and risk workflows. It helps organizations replace traditional manual GRC processes with real-time insights, automated gap detection, and remediation. The company embeds AI across audits, risk management, and control monitoring to give teams a clear view of policy implementation and risk posture. Built for enterprise scale, its platform supports customization, integrations with 230+ systems, and continuous data collection trusted by large enterprises and auditors. NDA, AI-native GRC aims to transform compliance from a checkbox exercise into a strategic, data-driven function. By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

Requirements

2+ years of experience in a Technical Support Engineer or SaaS Support role.
Strong understanding of Cloud Environments – experience with AWS, GCP, or Azure
Hands-on experience with SQL, APIs (JSON), and log analysis.
Experience with Zendesk, Jira, or similar tools.
Excellent English communication skills – written and verbal.
Strong ownership, attention to detail, and ability to work independently.

Nice To Haves

scripting or automation background (Python or similar).

Responsibilities

Manage technical support tickets via Zendesk: classify, reproduce, troubleshoot, and escalate as needed.
Provide timely, high-quality responses to internal and external users.
Ensure smooth ticket handover between global regions and maintain clean communication threads.
Collaborate with Product, R&D, and Application teams to analyze and resolve issues.
Contribute to internal documentation and Knowledge Base maintenance.
Monitor product health via logs and assist in incident triage when required.

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