Technical Support Engineer

Cloudflare•San Francisco, CA

11d

About The Position

Do you love solving complex technical problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work directly with our customers and cross-functionally to solve a variety of technical issues. This is a position where you will learn the inner workings of Cloudflare's products and gain a deeper understanding of internet technologies.

Requirements

2+ years of experience in a Technical Support role, Web Developer Support, or a similar position, with a proven track record of resolving diverse technical issues or foundational experience gained through a relevant degree and projects, internships, or academic coursework that demonstrates strong technical aptitude and problem-solving skills.
Active participation in web development communities, with a demonstrated commitment to staying current with industry trends and sharing knowledge with peers.
Fundamental understanding of how the Internet works (OSI Model), with knowledge of Cloudflare's products that impact Layers 3, 4, and 7.
Skilled in analyzing and troubleshooting DNS, SSL/TLS, HTTP, and optimizing website performance.
Proficient in command line interfaces and experienced with tools such as browser developer tools, cURL, Git/Wrangler/npm, Postman, TCPDump/Wireshark, SSH, OpenSSL, and similar utilities.
Experienced with video encoding and streaming solutions, understanding the associated technical challenges.
Competent in writing scripts in Bash, Python, JavaScript, or other scripting languages.
Comfortable communicating through various support channels, with a strong commitment to putting the customer first in every interaction.