Technical Support Engineer

Technologent•Las Vegas, NV

33d•Onsite

About The Position

We're seeking a hands-on, customer-focused L1/L2 Technical Support Engineer to provide onsite technical support for a local enterprise undergoing a large-scale transition project. This individual will support approximately 30 users within a primary office location and provide additional onsite assistance across nearby facilities, including technology support at active construction sites. The ideal candidate thrives in dynamic environments, enjoys troubleshooting a broad range of technologies, and can maintain strict professionalism and confidentiality when working around high-visibility personnel and sensitive business information.

Requirements

2-5 years of experience in L1/L2 technical support or help desk environments.
Proficiency supporting Windows 10/11, macOS, and common enterprise applications.
Strong troubleshooting skills across: Basic networking (Wi-Fi, DHCP, DNS), Printers and print servers, Collaboration systems (Teams, Zoom, conference room A/V), General network and security fundamentals
Ability to work independently and travel locally between sites as needed.
Exceptional communication and customer service skills.
Comfort working in fast-paced, high-visibility environments.
Proven ability to maintain confidentiality, discretion, and professional boundaries.
Must be local to Las Vegas.

Nice To Haves

Experience supporting retail, event spaces, or large, public-facing environments.
Exposure to network hardware, Wi-Fi access points, or firewall administration.
Experience with technology deployments, site openings, or construction-phase IT support.

Responsibilities

Deliver L1/L2 help desk support across Windows and macOS environments.
Troubleshoot and resolve technical issues involving: Printers and peripherals, Wi-Fi and wired connectivity, Workstations (Windows/Mac), Conference room A/V and collaboration platforms, Remote displays and digital signage, General hardware and software incidents
Support site startup activities, including equipment deployment, setup, and configuration.
Perform onsite visits to construction or project-related locations to assist with technology and network needs.
Provide occasional after-hours support for events, outages, or urgent requests.
Manage equipment inventory, decommission legacy hardware, and maintain accurate documentation.
Uphold strict confidentiality when exposed to sensitive information or high-profile personnel.
Demonstrate consistent professionalism and composure when interacting with executives, guests, and other VIP-level stakeholders.
Collaborate closely with internal IT teams, leadership, and external vendors.
Maintain a strong customer-service mindset with timely communication and high-quality support delivery.