Technical Support Engineer

Calsoft Systems

14d • Remote

About The Position

Calsoft Systems is seeking an experienced Dynamics GP/NAV/D365 Business Central ERP Support Engineer to provide expert-level technical support to our clients. This independent contract role is ideal for someone who enjoys solving complex technical challenges, managing their own projects, and working with a collaborative, values-driven team.

Requirements

• Bachelor’s degree in a related field.
• 3+ years of hands-on experience with Dynamics GP, NAV, or D365 Business Central.
• Strong analytical and troubleshooting skills.
• Experience with data migration and system integrations.
• Excellent communication skills with the ability to simplify complex concepts.
• Proven ability to manage projects independently and deliver on deadlines.

Nice To Haves

• Understanding of accounting, distribution, or service industry processes.
• Experience designing and proposing system improvements.
• Familiarity with pre-sales support or client engagement strategies.

Responsibilities

• Provide advanced technical support for Microsoft Dynamics GP, NAV, and D365 Business Central clients.
• Troubleshoot, analyze, and resolve escalated ERP issues efficiently and accurately.
• Create and deliver technical documentation, knowledge base articles, and training materials.
• Communicate solutions clearly with both technical and non-technical stakeholders.
• Stay current on Microsoft ERP updates and industry trends.
• Collaborate with Calsoft team members and contractors as needed to achieve client goals.

What This Job Offers

• Career Level: Mid Level