Technical Support Engineer| Ebeam OR High Vacuum

KLA•Chandler, AZ

2d•$37 - $63•Onsite

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Requirements

At least 5 years of semiconductor metrology tool maintenance experience.
Must be able to travel domestic and international of at least 30%
Excellent data analytical and diagnostic skills
Good presentation and communication skills
Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI
5 years of related experience with a Bachelors degree; or 3 years experience with a Master's degree; or equivalent experience

Nice To Haves

Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
Hands-on experience with E-Beam products is highly preferred.
High Vacuum experience preferred.
Basic knowledge of Electron beam microscopy.
Strong project management skills are a plus.

Responsibilities

Procedure Validation & Improvement Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment. Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
ICR Lifecycle Ownership Manage the end-to-end lifecycle of ICRs, from submission through resolution. Coordinate tool validation, stakeholder communication, and post-release reviews.
Escalation Handling & POA Execution Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs). Collaborate with engineering and service teams to ensure timely resolution.
Cross-Regional Support & Shift Coverage Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models. Ensure seamless handoffs and consistent customer experience across global hubs.
Technical Documentation & Knowledge Transfer Maintain organized documentation of tool issues, fixes, and best practices. Contribute to internal knowledge bases and training materials.
Customer Engagement & Case Intake Interface with field teams and customers to intake support cases using structured engagement forms. Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.
Tool & Subsystem Expertise Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID). Support diagnostics and contribute to subsystem-level issue resolution.