Technical Support Engineer
About The Position
At Coram AI, we’re reimagining video security for the modern world. Our cloud-native platform uses computer vision and AI to help businesses stay safe, make smarter decisions, and move faster; from real-time alerts to seamless clip sharing and multi-site visibility. You’ll be joining a small, fast-moving team that values clarity, craftsmanship, and impact. Every person here has a voice, ships meaningful work, and helps shape how AI can make the world safer and more connected. The role : As a Technical Support Engineer, you will be on the front line, triaging customer tickets (via Intercom or email). You’ll be responsible for the initial debugging of issues, resolving most on your own and escalating to the engineering team when needed. You’ll manage multiple customers simultaneously, often across several days, so strong organization and attention to detail are critical to ensure nothing slips through the cracks.
Requirements
- Bachelor’s degree in Computer Science, Networking, IT, or a related field
- 2–5 years of experience in computer networking (IP, DNS, SSL/TLS, ARP)
- Proficiency in Bash, Python, and API integrations
- Ability to read and understand API documentation to integrate with the Coram application
- Resilient in challenging and fast-paced environments
- Exceptional written and verbal communication skills in English, with the ability to influence at all levels
- Ability to work in an onsite environment
Responsibilities
- Troubleshoot customer issues across networking, devices, and backend services
- Assist with setup, onboarding, and configuration
- Reproduce, document, and escalate bugs
- Build simple scripts or tools (Python/Bash) to streamline support
Benefits
- Competitive compensation package
- 100% Employer-paid medical, dental, vision, and base life insurance
- Paid time off and 9 paid holidays
- 401(k) (Traditional and Roth options)
- Equity in a rapidly growing company
- Regular team socials, dinners, and off-sites
- The latest Apple tech and unlimited tools to help you build your best work
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
