Technical Support Engineer

Cohesity • Florence, AL

66d • Hybrid

About The Position

Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. We are unable to sponsor H-1B or other U.S. work visas for this role at this time. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. Cohesity is on a mission to radically simplify how organizations manage their data to unlock limitless value. We make it easy to back up, manage and derive value from data while protecting data against ransomware attacks. At Cohesity, we’re encouraged to think big, and we take on dynamic goals that require innovative thinkers. Obsession with our customers keeps us humble and drives us to keep learning. Technical Support Engineer is a technical support role within the Cohesity support organization. The position is based in our local support centers located in Heathrow, FL, Roseville, MN or Santa Clara offices, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible. We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

Requirements

• Degree in Computer Science, Information Systems or related field & graduating in 2026
• Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
• Troubleshooting & Problem-Solving – Ability to diagnose and resolve technical issues quickly.
• Operating Systems Knowledge – Familiarity with Windows, macOS, Linux.
• Networking Basics – Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routers, and switches.

Nice To Haves

• Basic Scripting & Automation (optional but valuable) – Knowledge of PowerShell, Bash, or Python.

Responsibilities

• Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and the resolution of issues
• Work closely with Cohesity engineering and account management teams
• Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
• Provide the best experience possible for Cohesity customers
• Manage workload to ensure that all customer issues are resolved in a timely manner
• Assist in the development of comprehensive and reusable self-service solutions for future incidents
• Develop knowledge base article

Benefits

• full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees