Technical Support Engineer

Pentair, Plc-posted 21 days ago
$71,000 - $131,800/Yr
Full-time • Mid Level
Remote • Roseville, MN
5,001-10,000 employees
Machinery Manufacturing
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At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, helping people sustainably move, improve and enjoy water, life's most essential resource. From our residential and commercial water solutions to industrial water management and everything in between, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world. We have an opportunity for a Technical Support Engineer to join our Industrial Solutions team. You will be a technical leader and key expert in providing Technical Support both internally with various disciplines and externally with customers, suppliers, and sales offices. You will handle support requests, maintain and maximize our customer satisfaction, and guarantee continuity and consistency within the Technical Support department. You will partner with the service line leadership team to drive technical support strategy, define and deliver a portfolio of value-added services, and mentor team members while supporting the AMSS business, external customers, and strategic partners.

  • Provide technical support to customers (internal as well as external).
  • Champion problem analysis, investigations, and expert advice in advanced problematic areas.
  • Optimize product quality and provide support/prepare Service visits to customers.
  • Maintain the Pentair - Haffmans, Union and Wittemann information database.
  • Set up, manage, and provide internal and external technical training courses.
  • Assist production at X-Checks to test new installations in-house or on site.
  • Participate in the technical support service to provide 24-7 service support to our customers.
  • Perform occasional external maintenance, calibrations, repairs, complex troubleshooting and short commissioning of all equipment, PLC, and standalone control systems.
  • Perform Remote and Onsite Plant Audits of CO2 systems, Technical Support and Consultation.
  • Perform Remote Process Monitoring analysis and formulate monthly reports and recommendations.
  • Establish, maintain, and grow strategic technological relationships with the Pentair businesses and external community in areas of need for the AMSS organization.
  • Contribute to an open environment and cross sharing of process technology. Collaborate across disciplines and actively contribute to the SGS and wider AMSS technical community.
  • Champion the team's ideas with key stakeholders within Pentair and externally to sub-suppliers and partners.
  • Drive continuous improvement through standard work, KPIs, and process improvements.
  • Participate in RCCM and NCR Procedures.
  • Compile and deliver excellent technical reports for internal and external use.
  • Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering or Process Technology
  • At least 5 years of work experience as a Service, Technical Support or Commissioning/Startup Engineer or in a similar role
  • Advanced technical knowledge of cooling technology, thermal processes, and PLC systems (Siemens)
  • Flexible attitude, results-oriented, team player
  • Knowledge of CRM systems
  • Ability to participate in 24-7 on-call technical support service for 1 week out of every 5 to 6 weeks.
  • Willing to travel domestically for short periods of time (up to 30%).
  • Must reside near a major airport and be available to travel to customer locations nationwide within 48 hours' notice. Core customer base primarily located in Wisconsin, Minnesota, and South Dakota.
  • Ability to travel internationally for training for 2 to 4 weeks.
  • As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.
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