Technical Support Engineer

Saab

99d • $70,200 - $87,800

About The Position

Saab Inc. is seeking a Field Service/Technical Support Engineer to provide outstanding service to all customers. The ideal candidate must be highly motivated, solutions-focused, and committed to solving customer problems. A positive outlook, strong collaboration skills, and a desire to help others are essential for success in this role.

Requirements

• BA/BS degree in an engineering discipline with 2+ years of related experience, OR MA/MS degree in an engineering discipline, OR 6+ years of military or aerospace experience.
• Experience with radar and surveillance systems design, operation, or maintenance.
• Ability to independently troubleshoot and resolve complex issues.
• Strong oral and written communication skills.
• Demonstrated success in building and maintaining positive, long-term customer relationships.

Nice To Haves

• Unix, Linux, and MATLAB experience desired.
• Active Secret Clearance or eligibility to obtain one is preferred.

Responsibilities

• Provide remote and occasional on-site technical support to customers on multiple complex systems.
• Diagnose, troubleshoot, repair and debug complex electro-mechanical equipment, computer systems, software, and networked and/or wireless systems.
• Resolve complex issues independently or in collaboration with others.
• Respond to situations where first-line technicians are unable to isolate or fix problems in malfunctioning equipment or software.
• Report design, reliability, and maintenance issues or software bugs to design and software engineering teams.
• Interact frequently with customers to provide support and build strong relationships.
• Support additional company functions such as customer installations and training, as needed.
• Travel occasionally as required, typically 25% (approximately 1 - 2 trips per quarter).

Benefits

• Medical, vision and dental insurance for employees and dependents.
• Paid time off including: minimum of 3 weeks vacation, 5 floating holidays, 8 designated holidays, parental leave, personal illness, bereavement, jury duty, long-term and short-term disability.
• 401(k) with immediate vesting on employer match.
• Tuition assistance.
• Student loan assistance.
• Wellness account, Care.com subscription and employee assistance programs.
• Employee stock purchase program with employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees