Technical Support Engineer

KLA • Phoenix, AZ

74d • $35 - $60

About The Position

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Requirements

• At least 5 years of semiconductor metrology tool maintenance experience.
• Must be able to travel domestic and international of at least 30%.
• Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage.
• Excellent data analytical and diagnostic skills.
• Good presentation and communication skills.
• Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI.

Nice To Haves

• Hands-on experience with E-Beam products is highly preferred.
• Basic knowledge of Electron beam microscopy.
• Strong project management skills are a plus.

Responsibilities

• Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
• Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).
• Manage the end-to-end lifecycle of ICRs, from submission through resolution.
• Coordinate tool validation, stakeholder communication, and post-release reviews.
• Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
• Collaborate with engineering and service teams to ensure timely resolution.
• Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
• Ensure seamless handoffs and consistent customer experience across global hubs.
• Maintain organized documentation of tool issues, fixes, and best practices.
• Contribute to internal knowledge bases and training materials.
• Interface with field teams and customers to intake support cases using structured engagement forms.
• Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.
• Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
• Support diagnostics and contribute to subsystem-level issue resolution.

Benefits

• Medical, dental, vision, life, and other voluntary benefits.
• 401(K) including company matching.
• Employee stock purchase program (ESPP).
• Student debt assistance.
• Tuition reimbursement program.
• Development and career growth opportunities and programs.
• Financial planning benefits.
• Wellness benefits including an employee assistance program (EAP).
• Paid time off and paid company holidays.
• Family care and bonding leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees