The Technical Support Engineering role is responsible for providing the front line technical advice and assistance to existing Kentik customers. Technical Support Engineers work directly with our customers to troubleshoot and resolve highly technical issues as well as work to identify platform bugs and handle new inbound customer feature requests. This role also requires extensive collaboration with multiple teams within Kentik such as Customer Success Management, Platform Deployment, Network Intelligence Advisory, Product, and Engineering teams responsible for developing and maintaining the Kentik platform. This is truly an exciting opportunity for a motivated individual looking to join a rapidly growing global team of engineers, and that has significant career path growth potential within the organization.