Technical Support Engineer

Optimum

116d

About The Position

As a Technical Support Engineer, you will be the hands-on technical backbone supporting Optimum’s enterprise validator partners and node operators. This role requires a deep understanding of distributed systems, networking, and blockchain validation—bridging between our engineering and customer-facing teams. You’ll deploy, monitor, and troubleshoot Optimum’s core products across validator and node infrastructure, ensuring smooth operation and optimal performance. You will serve as both an internal and external technical authority—helping partners resolve complex integration challenges while providing valuable feedback to engineering to improve product stability, performance, and usability. This role sits at the intersection of engineering, customer success, and infrastructure operations, offering the opportunity to work directly on the systems that scale the world computer.

Requirements

• 3–6 years of experience in technical support engineering, site reliability, or DevOps roles within blockchain, distributed systems, or high-performance networking environments
• Deep understanding of Ethereum staking, consensus mechanisms, and validator infrastructure
• Strong proficiency in Linux system administration, shell scripting, and networking (TCP/IP, DNS, peer-to-peer protocols)
• Experience with monitoring tools (Grafana, Prometheus, ELK stack) and cloud infrastructure (GCP)
• Ability to debug and analyze performance bottlenecks at the network, protocol, and application levels
• Excellent communication skills to translate complex engineering concepts into clear solutions for partners

Responsibilities

• Diagnose, reproduce, and resolve complex technical issues across validator and network infrastructure
• Provide timely, hands-on debugging and log analysis to identify and escalate software bugs or performance issues
• Collaborate with engineering to deliver quick resolutions and deploy hotfixes or configuration updates as needed
• Guide validator and infrastructure partners through setup, integration, and configuration of Optimum’s products (e.g., mump2p, Flexnodes)
• Develop and maintain deployment scripts, monitoring dashboards, and internal tools for performance verification
• Maintain real-time monitoring systems to ensure uptime, latency, and throughput goals are met
• Proactively detect network anomalies, performance degradations, and misconfigurations before they impact customers
• Contribute to internal and external documentation, including integration guides, runbooks, and troubleshooting playbooks
• Help automate and standardize support workflows to improve scalability and efficiency
• Work closely with Engineering, Product, and Customer Success to ensure high-quality support and seamless partner experience
• Provide feedback from field operations to influence roadmap priorities and product improvements

Benefits

• Opportunity to work hands-on with groundbreaking network technology redefining blockchain scalability
• Competitive compensation package, including token incentives
• Remote-first work environment with flexible hours
• Collaborative team culture that values technical excellence and innovation
• Resources to attend top blockchain conferences and industry events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees