Technical Support Engineer

ZP Group • Raleigh, NC

70d • $80,000 - $85,000 • Hybrid

About The Position

Piper Companies is seeking a Technical Support Engineer for a technology firm in the Raleigh Durham, North Carolina. The Technical Support Engineer will be responsible for troubleshooting and solving complex technical problems. The average caseload for the Technical Support Engineer would be an average of 3-5 cases per day.

Requirements

• 2+ years of Windows Server systems administration and technical troubleshooting experience
• Experience with Exchange, One Drive, Office 365, or SQL are a plus
• An interest working directly with customers and working in a support role
• An interest problem solving and resolving complex issues
• Proficient in basic networking
• Strong verbal and written communication skills
• Bachelor's Degree and/or relevant work experience

Responsibilities

• Understand the current technical environment, problem solve, and troubleshoot complex technical issues
• Interact directly with customers to troubleshoot technical issues
• Communicate and escalate complex technical issues
• Collaborate with colleagues to seek out additional training and knowledge transfer

Benefits

• $80,000 - $85,000 annually with a full comprehensive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees