Technical Support Engineer

American Iron and MetalEl Paso, TX
192d

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About The Position

The Technical Support Engineer performs the overall duties of Technical Services and Support. Responsibilities include but are not limited to demonstrating AIM’s solder products on SMT, Wave Solder, Selective Solder, etc. production lines, working with AIM Sales associates during product evaluations with customers, and responding to customers’ requests for technical support and evaluating customer needs in a timely manner. The role involves providing prompt technical support service either on-site, or remotely online (Teams/video conference) or over the telephone (WhatsApp, videochat App, etc.). The Technical Support Engineer will also travel to customer sites locally or out-of-town to provide Technical Support as required and authorized by the Director of Technical Applications or to the Regional Technical Support Manager (as appropriate).

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