YugabyteDB-posted 4 months ago
Full-time • Mid Level
251-500 employees

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company. The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads. Join the Database Revolution at Yugabyte. Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world's leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

  • Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
  • Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
  • Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
  • Maintain detailed case documentation and follow established support processes.
  • Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
  • Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
  • Participate in a global on-call rotation, providing after-hours and Week-off support when assigned.
  • 3-5 years of industry experience in a technical role.
  • Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
  • Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
  • Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
  • Proactive, customer-first mindset, with patience and persistence when resolving issues.
  • Ability to work independently in a fully remote environment while collaborating across global teams.
  • Experience in a technical support, customer success, or DevOps/SRE role.
  • Familiarity with open-source software and community-driven projects.
  • Knowledge of PostgreSQL or other relational databases.
  • Work on cutting-edge database technology used by top enterprises worldwide.
  • Collaborative, growth-oriented team culture that values learning and innovation.
  • Flexible remote work environment with strong work-life balance.
  • Competitive compensation and benefits.
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