Technical Support Engineer (TN)

SPECTRA TECH INC • Oak Ridge, TN

161d

About The Position

Spectra Tech, Inc. is hiring for a Technical Support Engineer in Oak Ridge, TN. Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics/trouble shooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

Requirements

• Associate’s degree in a STEM discipline.
• Minimum of seven (7) years of relevant technical and engineering experience.
• At least 2 years of hands-on technical experience in an industrial environment.
• US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities.
• Broad understanding of electro-mechanical systems.
• Demonstrated proficiency in the English language with strong written and verbal communication skills.
• Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
• Prior experience reading and interpreting electrical and mechanical drawings.
• Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
• Ability to travel 30–50% to customer locations and other VJ locations within the US.

Nice To Haves

• Bachelor’s degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience.
• Prior work experience with motion control design, PLC/PC programming, and distributed control theory.
• SolidWorks experience.
• Prior experience with automation and control system software programs.
• Familiarity with x-ray or CT technology.
• Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).

Responsibilities

• Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment.
• Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
• Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
• Work with our inspection services team to document system performance and use the data for trend analysis.
• Travel to customer sites to troubleshoot/repair, debug PLC or PC-based control programs, and test systems.
• Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues efficiently.
• Interface with customers by phone, email and in person.
• Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered efficiently.
• Ensure quality and safety are of the highest priority in day-to-day operations.
• Conduct work in accordance with Company’s safe working practices and procedures.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 251-500 employees