Technical Support Engineer (TN)

SPECTRA TECH INC-posted 4 months ago
Oak Ridge, TN
251-500 employees
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Spectra Tech, Inc. is hiring for a Technical Support Engineer in Oak Ridge, TN. Responsible for providing best-in-class technical support, preventive maintenance, predictive maintenance, diagnostics/trouble shooting, repairs, spare parts, and upgrades of x-ray systems and equipment.

  • Manage the technical and engineering documentation, including drawings, specifications and records of all x-ray systems and equipment.
  • Prepare a complete revised package of system drawings and BOMs for every system currently being used in the field and maintain going forward.
  • Communicate and coordinate efforts with customer personnel to ensure their system documentation and our system documentation are the same.
  • Work with our inspection services team to document system performance and use the data for trend analysis.
  • Travel to customer sites to troubleshoot/repair, debug PLC or PC-based control programs, and test systems.
  • Liaise with a cross-disciplinary team of VJ SMEs to help resolve customer issues efficiently.
  • Interface with customers by phone, email and in person.
  • Act as the liaison between the field and purchasing teams to ensure replacement and spare parts are ordered and delivered efficiently.
  • Ensure quality and safety are of the highest priority in day-to-day operations.
  • Conduct work in accordance with Company’s safe working practices and procedures.
  • Associate’s degree in a STEM discipline.
  • Minimum of seven (7) years of relevant technical and engineering experience.
  • At least 2 years of hands-on technical experience in an industrial environment.
  • US citizen with the ability to satisfy the site access requirements for nuclear and defense facilities.
  • Broad understanding of electro-mechanical systems.
  • Demonstrated proficiency in the English language with strong written and verbal communication skills.
  • Strong understanding of PCs; proficiency in MS operating systems, networking, and MS Office suite applications.
  • Prior experience reading and interpreting electrical and mechanical drawings.
  • Well-developed technical aptitude and proven electro-mechanical troubleshooting capability.
  • Ability to travel 30–50% to customer locations and other VJ locations within the US.
  • Bachelor’s degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience.
  • Prior work experience with motion control design, PLC/PC programming, and distributed control theory.
  • SolidWorks experience.
  • Prior experience with automation and control system software programs.
  • Familiarity with x-ray or CT technology.
  • Experience working within a recognized quality management system (ISO9001, AS9100, NQA-1, etc.).
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