Technical Support Engineer - SUPRA

Partner One Capital

99d

About The Position

Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries. We are looking for someone to join our Cincom SURPA Team!

Requirements

• Dump analysis: an application abend dump i.e. reading hex, not using abend analyzer tools.
• Knowledge of CPU multi-tasking, threads, queueing theory.
• IBM SUPRA knowledge a strong plus.
• Experience with IBM Assembler Language, C, Pascal.
• Experience with IBM z/OS JCL.
• Experience with IBM utilities like IEBGENER, IMASPZAP.
• Experience with CICS - systems programming knowledge a plus.
• Experience as a DBA is a strong plus.
• Experience in providing technical support for a software product.
• Experience with delivering patches, hot fixes and service packs.
• Good interpersonal and communication skills, clear communicator both verbal and written.
• 5+ years overall experience in at least some of the above items.

Responsibilities

• Provides SUPRA technical support via phone, email or online conference for licensed customers, field personnel, partners and re-sellers.
• Coordinates problem-solving efforts, provides regular communication to customer, record keeping of research.
• Performs Root cause Analysis.
• Analyzes data and runs tests upon finding a root cause.
• Determines and recommends the appropriate actions to take.
• Determines the appropriate method for delivering the resolution to the customer, be it via mentoring, patch, hot fix or inclusion in a new release.
• May serve as onsite consultant for Services projects or complex product problem debugging. Service projects could be used as a training method to get Service Engineer current on the product.
• Participate in 24/7 on-call support for customers.

What This Job Offers

• Number of Employees: 251-500 employees