Technical Support Engineer Staff

Hewlett Packard Enterprise • San Jose, CA

68d • $148,000 - $340,500

About The Position

This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Requirements

• Knowledge in JUNOS, SRX, and EX Switch.
• Knowledge in L3 Routing.
• Knowledge in L2 Switching.
• Experience in Traffic Generation Tools.
• Experience level: 2~5 years.
• BA/BS/MS in EECS or related subject area.

Nice To Haves

• Juniper Router & Switch Certifications is a strong plus.
• Knowledge in SDWAN is a plus.
• Knowledge in 802.1x is a plus.
• Knowledge of Python is a plus.

Responsibilities

• Build and maintain several layer 2/3 network testbeds.
• Depending on interests and capability, they may grow towards automation or manual tests.
• Work with the manager to develop test plans and test cases.
• Execute test plans and test cases and document results.
• Reproducing and supporting customer issues.
• Support field deployment.
• Analyze logs and pinpoint root causes.
• File Jira tickets on failed test cases and bugs found.
• Work with developers and drive solutions.
• Join related QA meetings and participate in discussions and provide status reports.

Benefits

• Health & Wellbeing: Comprehensive suite of benefits that supports physical, financial and emotional wellbeing.
• Personal & Professional Development: Programs catered to helping you reach any career goals you have.
• Unconditional Inclusion: A commitment to inclusivity and celebrating individual uniqueness.

What This Job Offers

• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees