Technical Support Engineer, Services
About The Position
As a Technical Support Engineer, you'll provide advanced technical support for Hexagon's Romax software product line, ensuring customer success and satisfaction. You'll also contribute to pre-sales activities, deliver training, and support professional services projects. This role is perfect for someone who loves solving complex problems, communicating technical concepts clearly, and working with innovative drivetrain and EV simulation technologies. This is a hybrid position based in Novi, Michigan. At Hexagon's Manufacturing Intelligence division, we help industrial manufacturers create the disruptive technologies of today and the life-changing products of tomorrow. With a global footprint and an extensive portfolio of advanced sensors, measurement technologies, factory automation, simulation, and analytics tools, we're shaping the future of manufacturing. You'll join a global leader, collaborate with an innovative team, and access cutting-edge technologies.
Requirements
- Bachelor's or Master's in Mechanical Engineering (recent grads welcome).
- Must be legally authorized to work in the U.S. without company sponsorship.
- Strong communication skills and ability to simplify complex concepts.
- Self-organized, team-oriented, and deadline-driven.
- Ability to travel up to 10%.
- Good understanding of mechanical transmission components (bearings, gears, shafts).
Nice To Haves
- Experience with Romax or Adams simulation software.
- Familiarity with FEA tools (MSC Nastran, ANSYS).
- Proficiency with CAD systems (CATIA, Creo, SolidWorks).
- Experience with MATLAB and/or Python.
Responsibilities
- Provide first-line technical support for Romax products.
- Deliver product training, demos, and create knowledge content.
- Support customer projects and engage with the Romax user community.
- Share feedback with sales, services, and R&D teams to improve products.
Benefits
- Competitive salary with opportunities for performance-based bonuses.
- Work for a global leader in digital reality solutions empowering industries like manufacturing, construction, and energy.
- Comprehensive healthcare benefits (medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
- Paid time off (PTO), including holidays and parental leave.
- 401(k) with generous employer match and tuition reimbursement.
- Additional perks such as commuter benefits, legal assistance, and identity protection plans.
- Access to advanced training and development with 15% of revenue invested in R&D.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Computer and Electronic Product Manufacturing
Number of Employees
5,001-10,000 employees
