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The Technical Support Engineer, Residential Tier 2 role at Tesla involves providing engineer-level support for solar, storage, and home charging products. This position focuses on assisting internal technical, engineering, and field service teams through various communication platforms. The role requires critical thinking and substantial product knowledge to address medium to high complexity issues, identify process improvements, and propose impactful initiatives. Candidates will become subject matter experts and act as liaisons for project management, contributing to Tesla's innovative energy transformation products.