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GCS Near Patient Care Support & Training Specialist (m/f/d) for LumiraDX, site Scotland. The Opportunity: Global Customer Support (GCS), a part of the global organization Roche Diagnostics Solution is responsible for technical services in the Diagnostics Division. GCS supports the service organizations of the Roche affiliates and the Lifecycle-Teams. GCS with its approximately 1000 employees is located in Mannheim, Penzberg, Rotkreuz, Meylan, Tucson, Pleasanton, S, Cugat, Panama, Columbia, Sao Paulo, Indianapolis. As a Support & Training Specialist in GCS Support & Training, you will ensure ongoing product support for analytical systems in Point of Care with focus on corresponding IT & digital applications and services. You will contribute to product care quality meetings and provide service relevant information. You will be responsible for training (conceptualization to implementation) and technical support for different target groups such as service engineers: You are actively involved in service initiatives such as digital applications, system solutions, concepts and data analysis. Your expertise lies in training and technical support for analytical systems. You will provide support for the analysis of related problems, contributing to the appropriate solution. You are support complex issues regarding installation, repair and configuration and if necessary, you provide onsite support to customers. In close cooperation with regional training centers, you will perform target group-specific training courses. In addition, you will be involved in projects with internal and external manufacturers for new and further development of analytical systems. You are a close interface to the Repair Service Centers located in various countries. Your primary responsibility is to provide product service training and support to the local engineers. Furthermore, you actively contribute to the implementation and enhancement of Repair Service Center processes. You have a strong affinity for IT and digital technologies.
