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As a New Relic Lead Technical Support Engineer, you are a cornerstone of our customer's success and a key driver of our support team's excellence. You will leverage deep product knowledge, particularly in Application Performance Monitoring (APM), to resolve our customers' most complex and novel technical challenges. We are deeply committed to fostering an environment of continuous learning, collaboration, and customer empathy, empowering you to not only solve intricate problems but also to guide and develop the skills of your fellow engineers. This role is pivotal in shaping the daily operations of our Support Engineering team, ensuring high-quality, timely responses, and modeling best-in-class service. You will be a communications linchpin, working across shifts and with cross-functional teams to champion customer needs and drive improvements. If you are passionate about technology, dedicated to customer and team success, and eager to thrive in a dynamic, inclusive environment, this is your opportunity to make a significant impact.
