Technical Support Engineer Manager
About The Position
HackerRank helps thousands of companies like OpenAI, NVIDIA, and Amazon hire developers based on their skills vs. pedigree, and also nurtures a community of millions of developers to upskill themselves to become next-gen developers. The people at HackerRank care deeply about their work and have an extremely intense work ethic. In many companies, speed & quality is a tradeoff. At HackerRank, it’s not -- we expect you to ship in about half the time that most competent people think is possible while maintaining a standard of quality you’d proudly sign your name on. The only way to make this happen is if you truly love your craft and are deeply committed to growth. About the role HackerRank helps leading companies like OpenAI, NVIDIA, and Amazon hire and upskill developers based on skills, not pedigree. Our technical support engineering team is at the core of this mission, ensuring customers hire and upskill developers at scale. As a support manager, you’ll lead an L2 team that tackles complex integrations, resolves challenging issues, and delivers an exceptional customer experience. This role requires a hands-on, battle-tested leader who excels in complex and ambiguous situations, drives accountability, and motivates teams, both within and beyond support, to raise the bar through automation, AI, and operational excellence.
Requirements
- A seasoned, battle-tested support leader with 4+ years of experience, including 2+ years managing technical support or solutions engineering teams.
- A bold operator with strong operational rigor who thrives in complex, high-stakes environments and raises the bar across teams.
- An assertive communicator who cuts through ambiguity, influences decisively, and drives accountability across functions.
- Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications, and quick to master new products.
- You lead from the front, set a high bar for execution, and transform support teams into disciplined, high-performing engines of progress.
Nice To Haves
- Experience with HR tech, ATS systems, or developer productivity tools.
- Proven success with hands-on implementation of AI or automation in support workflows.
- Background in global or 24x7 support operations.
Responsibilities
- Lead and develop a team of Technical Support Engineers based in AMER.
- Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation that improves the customer experience.
- Drive operational improvements to enhance the team's efficiency and organization.
- Lead from the front, jumping into complex issues and escalations as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
251-500 employees
