Technical Support Engineer - Level 1

Park Place Technologies • Cleveland, OH

442d

About The Position

The Technical Support Engineer - Level 1 is responsible for managing customer service requests, ensuring effective resolution of issues through strong communication and collaboration with internal teams. This role requires a proactive approach to troubleshooting and problem-solving, with a focus on delivering exceptional customer service.

Requirements

• Technical qualification in Computer Science, Technology, Engineering or proven experience in technical support or customer-facing roles.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Customer-focused and collaborative mindset with a passion for delivering exceptional service.
• Troubleshooting and problem-solving skills, with the ability to analyze issues and provide effective solutions.
• Ability to work independently and collaboratively within a team environment.
• Fundamental understanding of IT infrastructure, including familiarity with firewalls, switches, routers, servers, or storage concepts.
• Knowledge of operating systems (Windows, Linux, Unix) and scripting.
• Windows server management/patching experience.
• Experience working with hardware such as Dell PowerEdge, HP ProLiant, NetApp FAS, EMC Mid-Range, EMC Enterprise-Storage, IBM P Series.

Nice To Haves

• A+
• CCNA or Equivalent
• ITIL foundation or higher
• Microsoft/CompTIA
• Azure Infrastructure
• Similar technical or customer service certification

Responsibilities

• Act promptly on incoming calls, tickets, alerts, emails, or chats to resolve customer and partner issues.
• Understand and explain technical and procedural concepts to both technical and non-technical audiences.
• Troubleshoot complex problems, analyzing issues across a customer environment to provide effective solutions.
• Provide timely updates, both written and verbal to our customers, internal teams, and partners.
• Maintain punctual and reliable attendance.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: No Education Listed