Technical Support Engineer (Junior / Developer Track)

Marker.io

1d • $30,000 - $42,000 • Remote

About The Position

We're hiring our first technical support engineer at Marker.io. This is the perfect role for a junior developer who wants to learn how a real SaaS product works. You'll start by helping customers, which means you'll understand every feature, every edge case, and every integration. Then you'll go deeper: reading the codebase, debugging issues, and eventually shipping your own fixes. Most junior dev roles throw you into a codebase with little context. This one gives you the full picture first: customers, product, and code. Marker.io launched in 2016, founded by three friends with digital agency backgrounds who saw how painful it was to collect website feedback. We built a better way. Today we're a team of 10, serving 3,000+ companies worldwide. Our HQ is in Brussels, but most of the team works remotely across Europe and the US. We help digital teams deliver and maintain flawless websites. We're now expanding the core product into proactive website monitoring and adding AI capabilities to each part of the app.

Requirements

• Technical problem-solver. You dig into code to understand why things break. You don't stop at "it's a bug", you find the root cause.
• Customer-first mindset. You genuinely care about helping people. You handle frustration with empathy and turn unhappy customers into advocates.
• Strong communicator. You explain technical concepts (APIs, Webhooks) to non-technical users simply, whether via email or live calls.
• Autonomous and proactive. You don't wait to be told what to fix. If you see a recurring issue, you take action to stop it from happening again.
• Detective instincts. You're comfortable using the Browser Console and Network Tab to debug errors. You know what a 404 or 500 error means and how to investigate it.
• Finisher. You follow through until problems are truly solved, not just acknowledged.
• Excellent written and verbal English
• Comfortable on video calls
• Experience with browser developer tools for debugging
• Fundamental understanding of JavaScript/TypeScript
• Comfortable reading code in a GitHub repo and identifying logic errors

Responsibilities

• Handle a weekly volume of 50 tickets as the first line of defense
• Quickly resolve customer issues: browser caching, integration reconnections, trial extensions
• Use browser developer tools (Console/Network tab) to reproduce bugs and identify root causes
• Prioritize high-value trials and Enterprise clients for white-glove service
• Initiate calls to debug issues live or de-escalate frustration face-to-face
• Join sales calls with prospects as the technical expert (features onboarding, integrations workflows, …)
• Supervise AI-drafted responses (~60% of simple questions) and ensure customers feel heard
• Identify recurring issues and write documentation to prevent them
• Build and maintain our support knowledge base
• Document feature requests and context in Canny to help inform future development
• Share customer insights with product and engineering to improve the product
• Help improve our Intercom Fin CX score by suggesting updates to knowledge base articles that power automated responses
• Don't just report bugs, fix them. You'll have access to our codebase
• Open Pull Requests for small bugs, UI polish items
• Work with the Engineering team to review your code and improve your development skills

Benefits

• Remote-first: Work from anywhere in Latin America.
• Team retreats: At least once per year, plus meetups in Brussels for remote team members.
• Flexible working hours: As long as you can collaborate with your team effectively, get your work done, and display the right attitude, you control your own schedule.
• Holidays: 25 days off per year.
• Onboarding in Brussels: Your first week will be on-site for kickoff.
• Career evolution roadmap: We'll map your career goals from day one and check in regularly. This role is a launchpad to grow into engineering or senior support leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed