Technical Support Engineer - IT Operations Tier2

McKesson•Brookhaven, GA

1d•$37 - $61

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At Macro Helix, we are a leader in providing 340B software focused on helping customers improve financial performance, increase operating efficiencies and maintain regulatory compliance. Every single McKesson employee contributes to our mission—by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. We understand the importance of a system that works together. You’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Working here is your opportunity to shape an industry that’s vital to us all. Position Description Macro Helix helps hospitals and health care systems improve the operational and financial performance of their pharmacy service offerings. Our services include assistance in reducing drug costs, increasing reimbursements, and maintaining compliance with federal and state regulations. Macro Helix is seeking the right individual to join our team Supports 340BArchitect by providing technical guidance. Helps resolve customer issues regarding any data imported or manipulated based on business requirements. Relies on limited knowledge and professional discretion to achieve goals. Works under general supervision and usually reports to a supervisor, though some ingenuity and flexibility is required.

Requirements

Degree or equivalent and typically requires 4+ years of relevant experience.
BS Degree in one of the following subject areas: Computer Science or Information Technology, preferred
4+ years SQL experience (MS SQL Server, IBM DB2, Oracle, MySQL, or Microsoft Access).
Advanced skills with Excel Power (BI) reporting - Knowledge of reporting and query tools (ad-hoc analysis reports)
IT support experience
Ability to Diagnosis/Act Upon Alerting
Excellent organizational and communication skills
Strong Customer Service skills
Ability to effectively prioritize and execute tasks
Self-motivated and directed, with keen attention to detail
Make recommendations to improve and gain efficiency for existing processes
Experience with high volume data
Availability for On-Call Rotation
Critical Thinking/Ownership of Peer Review
Agent of Change in a fast-paced environment.

Nice To Haves

Technical documentation skills
Export, transform, and load (ETL) experience desired
Healthcare/Retail Pharmacy industry experience a plus

Responsibilities

Assists installers on questions or issues they may encounter before and during go live
Solves a range of data related problems
Analyzes possible solutions using discretion, skills and knowledge of procedures
Runs ad-hoc analysis reports
Responds to situations where support cannot resolve issues regarding data, settings, or implementation with the software.
May also be involved in customer escalations
Sets up file import & export specs and manages data imports & export error logs
Answers complex questions from internal customers about the features and capabilities of products

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