Technical Support Engineer III - Storage

Broadcom • Fort Collins, CO

99d • $73,100 - $117,000

About The Position

The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner. With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation. Together, our bold group of technology professionals with diverse backgrounds – spanning engineering, products, marketing, partners, professional services, and global support services – is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.

Requirements

• Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (NetApp, EMC), and cloud storage (AWS S3, Azure Blob).
• Skilled in data protection, disaster recovery, replication, and storage management tools.
• Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes).
• Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet).
• Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform).
• 6+ years of related experience.
• Bachelor's degree or relevant years of experience in lieu of degree.

Responsibilities

• Engaging with global customers via email, and/or virtual collaboration sessions.
• Troubleshooting with global customers and/or reproducing issues in a lab environment.
• Consistently documenting interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
• Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations.
• Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
• Researching issues via our internal knowledge base.
• Creating and updating knowledge base articles.
• Creating training material and coaching/mentoring new team members.
• Maintaining a positive customer experience in every interaction.
• Driving global escalations toward resolution and generating Root Cause Analysis reports.
• Dealing with customers in English within the allocated region.
• Completing various self-paced training programs designed to further enhance skills.

Benefits

• Medical, dental and vision plans.
• 401(K) participation including company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company paid holidays, paid sick leave and vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees