The Technical Support Engineer II (TSE) will provide both verbal and written expert level technical support to end users (e.g., Consumers, Carl Zeiss Field Meditec Field Sales and Service Representatives), as well as any other Zeiss employee, Affiliate or Distributor in order to resolve customer needs. These individuals work with other department personnel to ensure current and future products meet all service, quality and performance requirements in an effective and profitable manner. The TSE is relied upon to assist with escalated technical issues that cannot be resolved by lower-level Technical Support staff. They may assist with on-boarding new hires and peer mentoring, while contributing to the attainment of the Technical Support Center's service level goals.